Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly. (Paperback)

Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly. By Taylor Scott, Jon Gordon (Foreword by) Cover Image

Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly. (Paperback)

By Taylor Scott, Jon Gordon (Foreword by)


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Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.

We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? 

Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: 

   • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose
   • How serving people with empathy and compassion sparks workers' highest productivity
   • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity 
   • How making people feel significant drives them to deliver their best work

He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Taylor Scott has a passion for leadership that began at a young age, growing up in Kentucky as a Point Guard on his high school basketball team. He learned the power of influence and persuasion, which all leaders require. Scott has worked for notable brands such as Disney Parks and Resorts, The Cosmopolitan of Las Vegas, Wynn Encore Las Vegas, Gaylord Hotels and Resorts, Starwood Hotels and Resorts, and Disney Vacation Club. He graduated with honors from Florida Southern College, in Lakeland, FL, earning a BS in Business Administration. Later in his career, he earned a Masters of Management in Hospitality from Cornell University.
Product Details ISBN: 9781637745007
ISBN-10: 1637745001
Publisher: Matt Holt
Publication Date: June 6th, 2023
Pages: 256
Language: English
“This is the secret sauce leaders need to elevate their game!”

Laura Cazatt, senior manager of brand merchandising at The Walt Disney Company

"Connecting with people on a human level opens up the pathway to leading them to become their best. Taylor Scott paints a perfect picture of the threads between gracious hospitality and transformational leadership. This book is as educational as it is entertaining, and as useful as it is inspiring."

—Chip Conley, strategic advisor for hospitality and leadership at Airbnb and founder of Modern Elder Academy

“Taylor Scott proves that authentically connecting with your employees and treating them with . . . hospitable guiding principles, is what elevates leaders to greatness. By sharing his own personal experiences working with some of the hospitality greats, he lays out a plan that is not only actionable, but enjoyable.”

Sarah Moore, vice president of brand marketing at MGM Resorts International

“This book gets to the heart of what matters (or should) in organizations today. Taylor Scott has worked for some blue chip organizations and he's taken what he learned from experience and now teaches how these ideas will make your business better.”

Mark Sanborn, president of Sanborn & Associates, Inc. and author of The Fred Factor and The Intention Imperative

“Taylor Scott walks the walk! His ability to create genuine connections with his peers and teams is almost magical.”

Colleen Birch, senior vice president of revenue optimization at The Cosmopolitan of Las Vegas

"Taylor Scott's stories illustrate the power of leading with hospitality and his action plans offer step by step guides to setting yourself apart as a transformational leader. You can read this book today and be better tomorrow."

Joni Teragawachi, director of global learning design at United Airlines