Conflict Management and Leadership for Managers: Knowledge, Skills, and Processes to Harness the Power of Rapid Change (Paperback)

Conflict Management and Leadership for Managers: Knowledge, Skills, and Processes to Harness the Power of Rapid Change By Susan S. Raines Cover Image

Conflict Management and Leadership for Managers: Knowledge, Skills, and Processes to Harness the Power of Rapid Change (Paperback)

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A comprehensive, inclusive, and practical guide to preventing and managing every common source of conflict and dispute at work, whether involving leaders, managers, employees, customers, vendors, or regulators.

Susan S. Raines, PhD, is a diplomat for the U.S. Department of State. She served as a Professor and Associate Director in the graduate program in International Conflict Management and Peacebuilding at Kennesaw State University for more than two decades providing consultation and services to corporate and governmental leaders focused on leadership coaching, strategic decision-making, culture change initiatives, training, team norm-building, change management, crisis negotiation, and scandal prevention and response. She has mediated more than 18,000 cases inside and outside of court systems, trained mediators worldwide, and coached executive leadership teams for Fortune 500 and international organizations. In addition to this text, she had authored more than 55 peer reviewed articles, served as the Editor-in-Chief for Conflict Resolution Quarterly for twelve years, and co-authored Expert Mediators (with Jean Poitras). She has three wonderful adult children who served as a lab for her work, sometimes willingly.
Product Details ISBN: 9781538177976
ISBN-10: 1538177978
Publisher: Rowman & Littlefield Publishers
Publication Date: October 1st, 2023
Pages: 528
Language: English